Onboarding video revamp for a weather and climate security software looking to engage customers and looking to cut down time spent on support tickets.
Tomorrow.io is the world’s weather and climate security leader. Creating and working with a technical product meant having amazing training content on how to use their product and features.
Their existing content had experts on standard screen recordings explaining the product by speaking about it. The Content Beta team had to make it more engaging via learning reinforcement, in-video help, annotations, zooming in or out to highlight essential parts.
Here’s a before video:
Tomorrow has been able to engage their customers much better now.
With Content Beta, Tomorrow was able to upgrade their series of easy-to-understand training videos which were designed to showcase the brand, educate the audience and engage them into understanding each feature of their product and how to use them.
The Tomorrow team had their experts record amazing videos on a screen record platform, explaining their features. The Content Beta team was tasked with making the videos more engaging. The team spent time understanding the product, designing elements that could make the visuals more appealing, and make the video more engaging.
They worked to enhance brand visibility, sharing tips and showcasing the features in a more digestible format. It was our instructional designers who spent time with the product and pinpointed each small element that could be added to the video to create amazing output. The editing team was also quite adept at understanding the script and converting it into the exact video required.
Until now with Tomorrow, we have worked on 18 videos. These courses have helped Tomorrow engage their customers better and guide them toward picking their product.
Tomorrow.io is the world’s only Weather and Climate Security Platform. Fully customizable to any industry impacted by the weather, customers around the world including the NFL, Uber, Delta, Ford, National Grid, and more use Tomorrow.io to dramatically improve operational efficiency.
Tomorrow.io was built from the ground up to help teams predict the business impact of weather, streamline team communication and action plans, improve productivity, and optimize profit margins.
Weather and Climate Security
Amazing improvements were shown across the board. Tomorrow loved Content Beta’s attention to detail, understanding of video, and response times that they decided to work with us over multiple videos!
These courses have helped Tomorrow engage their customers better and guide them toward picking their product.
Avoid spending long hours in creating onboarding videos & video courses and fix customer churn today!