The ultimate guide to making SaaS onboarding videos from scratch

What is a SaaS onboarding Video?

Onboarding is the process of introducing new customers to your platform. Traditionally they feel like signboards at a Walmart or a Best Buy.

But SaaS video onboarding is like giving a virtual guided tour to your customers. It simply works better.

Table of Contents

Where to use SaaS Onboarding Videos?

  • Product walkthrough or introductions should be the first interaction your newly acquired customers should have with you. Some do this through SaaS onboarding software that guides the user to do certain actions (absolutely hate that). But the smarter ones like Sparktoro put out walkthroughs in their emails (both support and welcome) as well as in-app modules.
SaaS Onboarding Videos As The First Interaction For Newly Acquired Customers
Product walkthrough - Onboarding videos
  • Help centers are everywhere but they are bland as they come. I’m tired of seeing the same Intercom and Zendesk themes everywhere. It feels almost as if all the people in town decided to wear blue shirts with a pair of black trousers.

You need to flaunt that summer outfit and come out all guns blazing. Here is a help center by Coda we absolutely love.

Help center with SaaS product onboarding videos benefits the users to watch & learn from it
Help center - User Onboarding videos
  • Academy: While most of the Hubspot courses are around skills. You will realize almost all of them subtly plug Hubspot products. And that’s the purpose of an academy to teach a skill that not only helps the user to be successful but successful with your product.
The purpose of academy SaaS onboarding videos to teach a skill that helps the user to be successful with your SaaS product
Academy - Onboarding videos

What should a SaaS onboarding video include?

The Anatomy of a Winning SaaS Onboarding Video includes the following:

1. The Introduction

Make Sure You Introduce The Company And Your Product. They should be the highlight of your saas onboarding video and must be explained in a simple yet engaging way making it easier for prospects to make their choice.

2. The Script

Your video is not a result of the production cost you pour into it. To get the best results, you need to understand the customer personas that you wish to target very clearly and accordingly write an engaging onboarding video script for them, Use visuals and language that your customer persona would be familiar with and use on a day-to-day.

So that they can understand your product very clearly with not much effort from their side, making the value proposition stand out in your saas onboarding video.

3. Storytelling

Having a long video with just ongoing facts might be quite boring for your audience. Creating a storyline is by far one of the best ways to engage your audience. People connect with stories better and so weaving your story around your product and sharing it around can be extremely beneficial to increase trial adoptions.

4. The Setup

The value proposition that you provide can be one of the most important things to consider. Make your videos more benefit-oriented rather than just talking about you.

Try to understand what results in the customer persona would get from your product and make sure to highlight these in your video so as to make it easier for your prospects to make their decision in adopting your product.

Why do you need onboarding videos?

1. Makes your product self-service

It’s the era of DIY and customers crave autonomy. Give more freedom to the user, let them figure out what works best for them and you can be a catalyst.

2. People prefer videos

Viewers retain 95% of a message when they watch it in a video compared to 10% when reading it in text.

3. Increases Adoption

Videos will help your customer get the ‘AHA’ moment sooner than you would imagine. This not only increases feature adoption but the adoption of the product as a whole. You win loyalty not just revenue.

4. Reduces support tickets

If most of your customer success team’s time is tied up answering support tickets, then they are on the reactive side of things. What you want is for them to be more proactive. Give them their Mondays back xD

5. Reduces Churn

Attracting new customers and selling to them is 5 to 25 times depending on your industry more expensive than retaining and expanding the accounts of your current customers.

However, on average, only 18% of the companies focus more on Customer Retention, while 44% focus on customer acquisition.

Explanation to why do you need SaaS onboarding videos
Why do you need onboarding videos?

Why make an onboarding video?

Employee onboarding is a crucial aspect of any organization’s operations. It is the process by which new hires are introduced to their job duties, the organization’s culture, and their colleagues.

An effective onboarding program can significantly improve an employee’s engagement and productivity, while also reducing turnover rates.

One tool that can be used to enhance the onboarding experience is the onboarding video. An onboarding video is a short video that is used to introduce new hires to the organization, its values, and its culture.

Here are some reasons why organizations should consider creating an onboarding video:

1. Consistency

An onboarding video can ensure that all new hires receive the same information about the organization, its values, and culture. This consistency can help to create a more cohesive workforce, which can lead to improved productivity and employee engagement.

2. Time-saving

An onboarding video can also save time for both the employer and the new hire. Instead of having to spend time explaining the same information repeatedly, an employer can provide a comprehensive onboarding video that covers everything a new hire needs to know. This can save time and improve efficiency for both parties.

3. Engagement

Videos are a highly engaging medium, and an onboarding video can help to create a more engaging and memorable onboarding experience for new hires. A well-produced video can help to capture the attention of new hires and make a lasting impression on them.

4. Flexibility

An onboarding video can be accessed from anywhere, making it a flexible tool for organizations with remote or distributed workforces. New hires can watch the video on their own time, and the video can be easily updated as the organization’s culture or policies change.

5. Branding

An onboarding video can also help to reinforce an organization’s branding and messaging. A well-produced video can showcase an organization’s culture and values, helping to attract and retain top talent.

An onboarding video can be a valuable tool for organizations looking to improve their onboarding process. It can help to ensure consistency, save time, create engagement, offer flexibility, and reinforce an organization’s branding.

By investing in an onboarding video, organizations can set their new hires up for success and improve the overall employee experience.

Types of onboarding videos for businesses

Onboarding videos are an essential tool for businesses to introduce new employees to their culture, values, and procedures.

They are an efficient way to communicate important information and provide a clear understanding of the company’s expectations. The following are the different types of onboarding videos that businesses can use:

1. Welcome Video


The welcome video is a great way to introduce new employees to the company. It sets the tone for the onboarding process and creates a welcoming atmosphere. The video should include an introduction to the company, its values, and the employee’s role in the organization. It should also cover the company’s history, mission, and vision.

2. Orientation Video


The orientation video is an essential tool for new employees to learn about the company’s policies and procedures. It covers the basics, such as dress code, attendance, and timekeeping policies. The orientation video can also include information about company benefits, such as health insurance and retirement plans.

3. Training Video


The training video is a critical component of onboarding, especially for roles that require specific skills or knowledge. It can cover topics such as software usage, safety procedures, and customer service techniques. The training video should be concise, clear, and engaging to ensure maximum retention.

4. Departmental Video


A departmental video is a great way to introduce new employees to their team and provide an overview of their role in the department. It can also provide insight into the department’s goals, objectives, and responsibilities.

5. Employee Testimonials


Employee testimonials are an excellent way to give new hires a glimpse into the company’s culture and what it’s like to work there. These videos can feature interviews with current employees, who can share their experiences and insights into the company.

6. Virtual Tours

Virtual tours can provide new employees with an overview of the company’s facilities, including the office, break rooms, and common areas. They can also show the new hires around the production or manufacturing areas, giving them an idea of how things work.

7. Company Culture Video


The company culture video showcases the company’s values, vision, and mission. It can also highlight the company’s social and environmental initiatives, charity work, and community involvement. The culture video can help new employees understand the company’s culture and what’s expected of them.

Onboarding videos are a powerful tool for businesses to introduce new hires to their organization. They can help new employees get up to speed quickly and feel more confident and engaged in their roles.

By incorporating different types of onboarding videos, businesses can create a comprehensive and effective onboarding process that sets their employees up for success.

How to make onboarding videos from scratch?

We will walk you through the process we used while making an onboarding course for Kissflow, the industry leader in workflow automation software.

Step 1: Plan

Make a detailed outline of what each of your onboarding videos would cover. Use cases, best practices, examples, or anything else they need to include.

Involve everyone from your organization that has worked on the product for this. We also like to make rough, one-liner pointers to define the scope.

Step 2: Design

Make a script with visual cues. Remember to have a rough idea of how you want the final output to turn out. Apply the laws of copywriting here but with more strictness.

For example, we have rarely seen people use the word ‘hence’ while they talk. So we don’t use it in our scripts.

Next comes a storyboard.

Storyboards are like wireframes for your final video. These are the bridge between your video and the script. You can use a variety of tools here like Figma, Canva, Prezi, or Google Slides.

We prefer to use PowerPoint. Because believe it or not, PowerPoint can do much more than boring office presentations.

Don’t believe me, look at the sample for the same script below.

Step 3: Produce

Now comes the heavy lifting. Get one of your team members mic’d up like Drift or Pipedrive do use software like Synthesia, or hire a professional voice-over artist to help you. Record them and put them through your video editor.

You can simply go for Loom or go for something we prefer like After Effects or Camtasia.

For all the assets like graphics, and background music we prefer Envato Elements.


Step 4: Deploy

After a few revisions, you will reach a video you love (we know it never happens but we hope you do).

You need to host it on a platform like Wistia, Youtube, or Vimeo. We personally prefer Vimeo because of the collaborative capabilities it gives us.

Not only can you review it, but you can also choose how it will look when it is embedded at your desired location.

Step 5: Refine

Now leverage data. See where the drop-off points are, see which video is being viewed the most, and see what people are trying to look for. Use all of this and make your videos even better.

SaaS space is evolving. It’s evolving faster than ever. You will be launching new features and tweaking the interface more often. Good thing for the customers, not so much for the training team. This also means that the videos will become obsolete sooner than you would like them to be.

To tackle this we try to use a simplified UI.

Answer to how to create onboarding videos from scratch
Onboarding videos from scratch

How long should a SaaS onboarding video be?

The length of a SaaS onboarding video depends on a number of different factors, such as the complexity of the product, the target audience, and goals.

A short onboarding video that introduces the main features and benefits to customers might be enough for a simple product.

On the other hand, a longer video that provides more detailed information on how to use every feature would do better with an audience that needs more hand-holding.

While most brands use short 1-3 minute bite-sized videos to target the user attention spans, on occasions 10-15 minute long saas onboarding videos have also proven successful on products that involve prospects that are already interested and hence are here for a deep understanding of complexity.

How much does SaaS onboarding video cost?

The expenses depend on different factors like the complexity of the video, and a number of variables to be included among other things. The cost also varies across platforms like YouTube, Facebook ads, etc.

Keep in mind, that it is not about the production cost of your video that drives success. You can work with simple animations, transitions, and a lot more, and your users will still consider it as one of the best saas onboarding videos.

This would be because rather than a new visitor who needs to be enticed into trying out your product, this is someone who has spent time choosing your product, signed up, and now wants to learn more about it.

Rather than focus on budget, focus on your customer. Understand what are their real problems, hindrances, and inhibitions from using your product. Solve them at the root as soon as they sign up and it’s then that your customer feels valued.

How to take your SaaS onboarding videos to the next level?

Hack 1: Recognition

Adding elements recognition such as achievement badges or certificates can get the users to engage more by appealing to their need for social status within your community.

Social media companies like Reddit and Facebook use this a lot. As users use Reddit, they receive coins for their posts and level up for each chat thread and group they comment on.

Facebook has its own version where top-page commentators get various badges for their interactions.

Closer to home Hubspot, Drift, and Pipedrive give out certificates and badges as you complete your courses. Apart from a fleeting dopamine rush, this instills virality into your program.

Think of the number of people who have ‘Hubspot certified’ in their bio on Linkedin.

Hack 2: Chunking

Cognitive overload is overwhelming when you put out a 30-minute video. I bet no one is going to see the whole video unless they are super motivated.

To fix this use chunking. Basically, group information into smaller chunks and let them tell the larger story.

We have seen the sweet spot to be 2-3 minutes and as a thumb rule, 140 words is about one minute.

Hack 3: Use faces

My problem with most of the customer onboarding videos is that they are all UI recordings. And the problem with UI recordings is that they are not engaging.

Humans prefer humans. So try and use not only human voices but human instructors in your videos.

Sprinkle some animations or live-action shots and suddenly you are telling a story not giving a tour.

Hack 4: Give back

Chances are your certificate and badges aren’t worth much to the user. HubSpot has built its brand on content for years now. No way your certificates will hold the same value.

To counter this you can give something tangible. Say a one-week premium trial if the user completes your course or, like ClickUp, credits to use.

Hack 5: The beginning and the end

It’s important to set the context because you can never know for sure where the viewer is coming from. Non-linear customer journeys, you see.

So begin videos with a title and a short intro of what this video will be about. End the video with a recap and tell your viewers what steps to take next.

Hack 6: Do not overlook quality

The output, in my opinion, is as important as the process. Focus on getting professional voiceovers rather than recording on your computer mic and writing actual scripts instead of improvising.

These are sure to take your videos to the stratosphere as compared to your peers.

Why should you listen to us?

Content Beta has been around for less than a year. But even before CB, the team worked with the likes of Walmart, EY, and Amazon. We built courses for these behemoths. So instructional design is something we know well.

But even in this short time, we have been able to give immense value to SaaS companies of sizes ranging from $1-$10mn in ARR. We work with Manychat, Pipe, TapClicks, Compstack, Rudderstack, Kissflow, Taskworld, and StructuredWeb just to name a few.

Our customers love us and you get to see the process firsthand.

5 Great SaaS onboarding examples

1. Hubspot

Hubspot is the gold standard for content marketing, right? And the cherry on top is their videos are nothing lesser. Beautiful animations, graphics, icons, and transitions are enough to make anyone mesmerized. Even though this one is lesser than one minute, it is definitely one of the best.


2. Ahrefs

There are few best SEO tool lists in which Ahrefs don’t find a mention. One of the reasons for that is high product adoption which comes from their spectacular onboarding videos delivered by the one and only Sam Oh. Their SaaS video productions are extremely popular


3. Moz

Moz is again an industry leader. Even though the legendary Rand Fishkin doesn’t deliver their educational content anymore, the DNA still lives on. The DNA of some of the best explainer videos.


4. Webflow

Though a relatively newer entrant in this list, Webflow has made a name for itself through funny conversational storytelling that captures the fancy of a slightly younger audience.

Not to mention the background score, videography and edits make us fall in love with Webflow more day by day for their SaaS explainer videos. Their videos are definitely one of the best SaaS Onboarding Examples to refer to.


5. Salesforce

Salesforce is the ultimate SaaS product onboarding example for their videos. With all that data and experience over the years, Salesforce knows what to tell whom and even how to tell.

This style might as well be the easiest to steal from. Simple yet effective, making them a benchmark in video production for saas.



Investing in a well-thought saas onboarding videos program will give your product a competitive edge. It will create more than loyal customers for you. It will create brand ambassadors.

That’s why forward-thinking companies from CISCO to Microsoft have developed training programs to help retain customers and build a loyal brand following.

The question is, will you?

Frequently Asked Questions (FAQs)

SaaS Onboarding is the process of getting new users to quickly understand how your product works and get them engaged with it.

SaaS Product Onboarding can be done via:

  • One on One video calls
  • Webinars or One-To-Many Calls
  • Help Videos, Training videos
  • Blogs and Help Centres
  • Guided tours
  • Gamified Checklists and rewards

In this section, we will talk about the process of onboarding a SaaS client.

  • Conduct an interview with the client. This is done to find out how they use the product and what their goals are.
  • Create a user story for the client that outlines all their needs and any other potential features for them. This helps in understanding what needs to be done in order to make the user experience better for them.
  • Make a task list with all of these user requirements and share a step by step flow with your user.
  • Look at onboarding video examples from your competitors and try to see what they are targeting.
  • Look up a really great product demo video agency or some of the best explainer video companies and create your explainer videos.
  • Use your help centre documents, Help and Training Videos, Case studies, and Testimonials to help your user navigate their way through.

Product onboarding is the process of getting a customer up and running with a new product or service. It’s a crucial step in the customer journey, but it can be difficult to get right.

Onboarding is an important part of customer success. It consists of guiding new customers through their first steps with a product or service.

The goal is to make sure that they are able to use the product or service without any problems, and that they feel like they can reach out for help if needed. SaaS onboarding videos are a significant part of customer success.

Saas customers’ lifetime value increases significantly with a great onboarding experience. The more users recognize how powerful you are, the lower churn rates will be, and they’ll be delighted to continue using your products and even buying others from your company. Onboarding videos are as important as demo videos.

SaaS onboarding videos play a crucial role in retaining the users.

Khyati Agrawal
Khyati Agrawal

Khyati is a seasoned writer and a hands-on marketing professional. She specializes in inbound and growth marketing, content marketing, lead generation, public relations, brand amplification, B2B communications and partnerships, and social media marketing.

Khyati Agrawal
Khyati Agrawal

Khyati is a seasoned writer and a hands-on marketing professional. She specializes in inbound and growth marketing, content marketing, lead generation, public relations, brand amplification, B2B communications and partnerships, and social media marketing.

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