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Frequently Asked Questions
What is ContentBeta?
ContentBeta is a creative production partner for B2B SaaS and technology companies, helping teams produce videos, motion graphics, graphic design, websites, presentations, and AI-powered creative assets through flexible subscriptions and a dedicated Creative Director.
How do ContentBeta credits work, and can I estimate credits before submitting a request?
Every deliverable has a predefined credit value published in our Credit Menu. You can estimate credits before submitting a request, making it easier to prioritize work, allocate budgets, and avoid unexpected project costs. Credits scale with the scope of work. For example, a 30-second video typically uses about twice the credits of a 15-second video.
Can I use credits across video, design, web, and motion?
Yes. The same credit pool can be used across all ContentBeta services, including video, graphic design, motion graphics, websites, landing pages, presentations, product demos, web assets, and AI-powered creative production, giving your team complete flexibility.
Do unused credits roll over? Can I upgrade or downgrade my plan?
Yes. Unused credits roll over to your next active month. You can also upgrade, downgrade, or purchase add-on credit packs as your creative workload changes throughout the year.
How is Launch Sprint different from a subscription?
Launch Sprint is designed for one-time initiatives like product launches, campaigns, or events. Subscriptions are built for teams that need ongoing creative production and a dedicated creative partner throughout the year.
How are turnaround times calculated?
Our SLA lists estimated delivery times for every asset type. These estimates exclude the time we’re waiting for your feedback. During that period, we can begin working on your other requests, depending on your subscription plan.
Can I speak with my Creative Director?
Yes. In addition to biweekly syncs, you can book one-click review calls anytime to discuss priorities, unblock projects, review drafts, or plan upcoming creative work.
Will we work with the same designers and motion artists every time?
You’ll have a dedicated Creative Director who owns your account and maintains context across projects. Depending on workload, specialist designers may rotate, but your brand standards, preferences, and feedback will remain consistent across every request.
Do you use AI?
Yes — but thoughtfully. AI helps us explore concepts, generate initial directions, and present more creative options. The final polish, brand consistency, layout decisions, and production quality are always handled by experienced designers before delivery.
Do you only work with SaaS companies?
Our strongest experience is with B2B SaaS, AI, cybersecurity, fintech, DevOps, and enterprise software companies. We understand product marketing, technical buyers, and how to simplify complex software through motion.