World’s only trusted enterprise AI platform combined with an AI-native strategic success team to help customers rapidly turn data into value.
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We use Articulate Rise, Camtasia, and Adobe Creative Cloud. We host the courses on SkillJar LMS
We take a lot of inspiration from our internal storytelling team as well as from customer education thought leaders on ways that we can push the envelope to motivate users to engage with the training regularly.
Because of maintenance and localization, we try to focus on application rather than navigation — so we zoom in on the content of the application visualizations that the users interact with. These change less frequently.
We also make sure that we have a transcript available. This helps with accessibility, non-native English speakers, and our developer audience who wants all content to easily be searchable.
DataRobot University focuses on creating practical education for leveraging DataRobot to solve real-world problems. We have an extensive catalog of self-paced courses, hands-on labs, instructor-led training, and certification. Our customers note that we make the training fun and memorable.
Other important information that may help you grow your SaaS business:
Customer support videos – Customer support is probably the most neglected aspect of SaaS businesses. It helps in enhancing customer experience and increasing customer satisfaction. Customer support videos are created at a one-time cost and help in saving money and resources and help in drastically reducing customer support tickets.
Remote video testimonials – Build trust using 100% remotely created testimonial videos, it is a social proof of value addition. They are the most effective as the best marketing is proof! A final version of remote video testimonials can be created in as quickly as 10-12 days.