Improve retention - Taskworld
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Tackle customer tickets using Customer Support videos

Transform PDFs, Case-studies, Presentations, or Blogs into professional videos that engage your audience quickly.

Tackle customer tickets using Customer Support videos

Improve retention - Taskworld
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Transform PDFs, Case-studies, Presentations, or Blogs into professional videos that engage your audience quickly.

Trusted by 70+ SaaS and Software companies

Why do you need Customer Support Video

Chirotouch-casestudy
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Case Study: ChiroTouch

Watch how Content Beta helped ChiroTouch upgrade their 1:1 Training from Zoom calls to effective How-to videos?

Case Study: ChiroTouch

Chirotouch-casestudy
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Watch how Content Beta helped ChiroTouch upgrade their 1:1 Training from Zoom calls to effective How-to videos?

Let us help you create

Healthcare SaaS - Customer Support
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Healthcare SaaS

Educate your users to keep them hooked to your product for Chirotouch

Customer Support Video - Tapcart
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Shopify App

Cut down your 1:1 customer onboarding time for Tapcart

Healthcare SaaS

Healthcare SaaS - Customer Support
Youtube_icon_new

Educate your users to keep them hooked to your product for Chirotouch

Shopify App

Customer Support Video - Tapcart
Youtube_icon_new

Cut down your 1:1 customer onboarding time for tapcart

Why should you use Customer Support Video?

Good customer service means caring about the customer with passion and the willingness to communicate with them to fix any doubts or tickets raised by them, preferably with no extra charges to explain the working of the SaaS product or service.

Customer Support videos need to be planned and executed in a way that enables clear understanding for the customers and figuring out the blind spots in the features, answering their most asked questions and doubts, while using the right soft skills, focusing on the brand, and using an efficient learning method to help with product adoption.

Such videos are created at a one-time cost and therefore help in saving money and resources and help in drastically reducing customer support tickets. They create general goodwill for the brand and prove that the company looks after the users. The engagement percentage of video content is far higher than written content, plus videos have a high recall value, ensuring that a larger section of the user base will engage and adapt better to the product. Customer support videos, therefore, help to decrease churn and increase customer retention.

Why should you use Customer Support Video?

Good customer service means caring about the customer with passion and the willingness to communicate with them to fix any doubts or tickets raised by them, preferably with no extra charges to explain the working of the SaaS product or service.

Customer Support videos need to be planned and executed in a way that enables clear understanding for the customers and figuring out the blind spots in the features, answering their most asked questions and doubts, while using the right soft skills, focusing on the brand, and using an efficient learning method to help with product adoption.

Such videos are created at a one-time cost and therefore help in saving money and resources and help in drastically reducing customer support tickets. They create general goodwill for the brand and prove that the company looks after the users. The engagement percentage of video content is far higher than written content, plus videos have a high recall value, ensuring that a larger section of the user base will engage and adapt better to the product. Customer support videos, therefore, help to decrease churn and increase customer retention.

Our process

STEP 1

You send us a brief about your goals, your audience, landing page, branding guidelines, product sandbox & loom videos.

We have an internal KPI to keep revisions low. To do this we’ll ask comprehensive questions at each stage so we fully understand what is required. The aim is to keep your time requirement to a minimum.

Step 2

We create script and a storyboard for you review. This gives you the opportunity to direct the overall vision for the video whilst keeping your time commitment to a minimum. 

Step 3

Deliver the first draft. We’ve worked on various styles of technical content and product videos. We push our team to stretch the boundaries of creativity. Our aim is to create the best possible video for you and your brand.

Testimonials from our customers

Frequently Asked Questions

We DON’T need your time in explaining how your product works. We have tried and tested process for knowledge transfer. All we need is your product docs or loom video and demo account credentials.

Yes. In fact, we prefer to record the screens ourselves since it helps us with getting the screen resolution right. We typically request for your product’s sandbox access and product docs or raw loom videos.

If you’re product involves complex integrations or features we may not be able to replicate easily, we will request for screen recordings in specific formats. We will recreate the scripts and sync it with your recordings.

Yes. Our scriptwriters work with instructional designers to create a perfect learning experience. We’re a believer of “telling ain’t teaching”. Your audience also doesn’t enjoy “click here-click there: style videos. We mix it with quick wins, best practices, etc.

We get it. You’re not comfortable with investing in product videos today. You’re thinking they’ll become outdated in the next six months or so. Instead of throwing outdated product videos when you have new product updates, we update the videos to keep up with your product’s speed.

We call it video refresh – get your videos refurbished when you want. Schedule a call with us to learn more.

All of our content is made from scratch and you have full legal ownership of the files as soon as we deliver them to you. However, ownership to illustrations, vector files, stock videos, and images belong to third party and have license to use without crediting the creator.

We shoot for video delivery within 8-12 days. The two things that hold up delivery are

1. How well-defined is the scope of the project
2. The number of iterations of feedback given to our editors (it is best to give a large amount of feedback in the first or second iteration as opposed to many small points of feedback over many iterations).

If for some reason, the review time is more than 5 business days, the request is marked inactive and sent to our archive pipeline where the delivery is 25-30 days.

Any video draft delivered will be marked complete is no review within 5 business days.

Content Beta