Tips from Ricky Cecchini, Director of Product Services, CloudRadial
What are your favorite tools and gear?
Camtasia for screencapping, Yeti mic for voiceovers
Biggest lesson learned creating video content for Academy?
Leaving spaces to edit in additional content allows for the courses to remain dynamic without needing to change up the whole course. Ex: Adding a new feature to software? I can inject it between two talking points to make it seem like it was always there.
How many students go through the Academy per year?
We have ~1,300 learners (and growing) visiting per year
What does your program receive praise for?
Easy to understand the content, extremely thorough, easy to navigate
Make a similar academy around your product
Transform all your product knowledge into professional video courses that convert users into champion super-users