How to make software easy to learn and use?

How to make software easy to learn and use? In episode #5, Giordanna Cullen and Rishabh talk about the importance of simplifying product usage and creating better experiences for your customers. To start with, product training content always lags the product and it’s not just by a week or 10

How customer segmentation is a key to their success?

How customer segmentation is a key to their success? In episode #4, Latimer Luis and Rishabh talk about understanding your customers and targeting them via segmentation, for better customer retention and product adoption. So, the key issue for a lot of success leaders is the problem of poor product adoption or

How can Strong Client relations be key to Customer Success?

How can Strong Client relations be key to Customer Success? In episode #3, Shai Ritblatt and Rishabh talk about Client Relations, Customer success, and how to they can be key in cutting down on Customer Churn. Is more product usage, and the trial user or new user churn, a problem

How does Hootsuite improve Product Usage?

How does Hootsuite improve Product Usage? In episode #2, Leyla Bambury and Rishabh talk about strategies that Hootsuite uses to improve Product Usage and Improve Customer Retention. One of the key issues with SaaS founders and Customer Success leaders as they have told me is the trial conversion and it’s

How do you make your trial users stick around?

How do you make your trial users stick around? In episode #1, Adi Azaria and Rishabh talk about how to educate your users and build your customer success teams. Tune in to hear how to make trial users stick around! What do you do at your company to solve the

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