How do you educate your users?

How do you educate your users? In episode #9, Tarek Slimani and Rishabh talk about how Vivenu achieves customer success and some insider tips on beating poor product usage. I spoke to many SaaS founders and Customer Success leaders and they are suffering from poor product usage, their trial users

How to Reduce Customer Churn rate: Top 3 tips

How to Reduce Customer Churn rate: Top 3 tips In episode #8, Roman Šedivý and Rishabh Talk about KPI’s, user training, and boosting product adoption. One of the key issues with a lot of SaaS founders, is the product usage and the trial user churn, what’s your experience in that

How to Scale Customer Education?

How to Scale Customer Education? In episode #7, Ruth Frantz and Rishabh discuss educating and onboarding customers successfully. Some of the key issues with SaaS founders and Customer Success leaders is that there is poor product usage and being unable to improve feature adoption, what has been your experience?Yeah, those

Top 3 tips to Reduce Customer Churn

Top 3 tips to Reduce Customer Churn In episode #6, Courtney Sembler and Rishabh talk about the top 3 tips that help Hubspot reduce customer churn. So broadly, to begin with one of the key issues which a lot of customer success leaders tell me is the product training content

How to make software easy to learn and use?

How to make software easy to learn and use? In episode #5, Giordanna Cullen and Rishabh talk about the importance of simplifying product usage and creating better experiences for your customers. To start with, product training content always lags the product and it’s not just by a week or 10

How customer segmentation is a key to their success?

How customer segmentation is a key to their success? In episode #4, Latimer Luis and Rishabh talk about understanding your customers and targeting them via segmentation, for better customer retention and product adoption. So, the key issue for a lot of success leaders is the problem of poor product adoption or

How can Strong Client relations be key to Customer Success?

How can Strong Client relations be key to Customer Success? In episode #3, Shai Ritblatt and Rishabh talk about Client Relations, Customer success, and how to they can be key in cutting down on Customer Churn. Is more product usage, and the trial user or new user churn, a problem

How does Hootsuite improve Product Usage?

How does Hootsuite improve Product Usage? In episode #2, Leyla Bambury and Rishabh talk about strategies that Hootsuite uses to improve Product Usage and Improve Customer Retention. One of the key issues with SaaS founders and Customer Success leaders as they have told me is the trial conversion and it’s

How do you make your trial users stick around?

How do you make your trial users stick around? In episode #1, Adi Azaria and Rishabh talk about how to educate your users and build your customer success teams. Tune in to hear how to make trial users stick around! What do you do at your company to solve the

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